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Excellence in Five Minutes

People Engagement Team • May 22, 2020

Excellence is the next five minutes is an idea espoused by our favorite management thinker Tom Peters. It's the concept that excellence is in all your actions as a leader or manager. Tom Peters states that "EXCELLENCE is not a long-term 'aspiration.' EXCELLENCE is the ultimate short-term strategy. EXCELLENCE is THE NEXT FIVE MINUTES.”

It seems common sense that excellence is a series of actions. Tom Peters even boils it down further in his book The Excellence Dividend. He begins chapter 2.7.1 with details of what he believes excellence is or not.
  • EXCELLENCE is your next conversation. Or Not.
  • EXCELLENCE is your next meeting. Or Not.
  • EXCELLENCE is shutting up and listening—really listening. Or Not.
  • EXCELLENCE is your next customer contact. Or Not.
  • EXCELLENCE is saying “Thank you” for something “small.”  Or Not.
  • EXCELLENCE is the next time you shoulder responsibility and apologize.  Or Not.
  • EXCELLENCE is pulling out all the stops at warp speed to respond to a screw-up.  Or Not.
  • EXCELLENCE is the flowers you brought to work today.  Or Not.
  • EXCELLENCE is lending a hand to an “outsider” who’s fallen behind schedule.  Or Not.
  • EXCELLENCE is bothering to learn the way folks in finance (or IT or HR) think.  Or Not.
  • EXCELLENCE is waaay over-preparing for a 3-minute presentation.  Or Not.
  • EXCELLENCE is turning “insignificant” tasks into models of ... EXCELLENCE.  Or Not.
These examples show the daily tasks that are decisions we make daily towards excellence. It's a choice that we make whether we instill excellence into everything we do. The bottom line question is then, "What actions are you going to take in the next 5 minutes toward excellence?"
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